High School
Home > Compass Learning High School > Teachers Guide > Introduction > Resetting User Names and Passwords

Resetting User Names and Passwords

Teachers can reset their own passwords and student passwords. Teachers and School Administrators can also set student and parent accounts to prompt users to change their passwords on their next login.

If you have forgotten your password, follow the steps in Resetting Your Forgotten Password at the bottom of this page.

All passwords on Compass Learning accounts are encrypted; therefore a forgotten password can be reset, but not revealed, by a user with the proper permissions.

Note: Compass Learning support staff cannot reset passwords, nor can they reveal user names. 

Resetting Your Own User Name or Password

To reset your own password, click your profile name in the upper right corner of the product page.

teacher profile link.png

 

The Teacher Profile window opens. The password in your record is encrypted.

teacher change password.png

 

Note: Regardless of the length of the new password you enter, when you save the new password and then re-open your teacher profile, the encrypted password will still appear as eight dots in the password field.

Delete the content in the Password and Confirm Password fields, and then type your new password in both fields. Teacher passwords must contain at least two alphabetic and two numeric characters.

You can change your user name from this page by deleting it in the User Name field and entering a new user name. Click Save. Your new user name or password is saved. (To cancel your changes, click Cancel.) If you have forgotten your password and you cannot log, contact a school or district administrator to have them reset your password.

Resetting a Student's User Name or Password

Students cannot change their own passwords. At some schools, administrators or teachers keep a list of the passwords that were set when student accounts were created. If you have such a list, and passwords have not been changed, you can provide passwords from the list. If you have no record of student passwords, resetting the password is your only option. 

Note: You can only reset a student's password if you have the option to edit personal information activated on your teacher profile. If you don't have this option, or you try to access a student record but cannot, contact your school or district administrator.

To reset a student's password, locate the student's record by clicking the My Students tab, and then the My Students link in the left navigation panel. A list of your students opens in the center panel. In the row for the student whose password you want to reset, click the pencil-shaped Edit icon.

edit student row.png

 

The student's profile opens. The password in the student's record is encrypted.

student password encrypted.png

 

Delete the content in the Password and Confirm Password fields, and then type a new password (either specified by the student, or one of your choosing that you can then assign) in both fields. Student passwords must be at least one character (of any type). 

Note: If you enter a student password that is just one character (for example, "X"), when you save the new password and then re-open the student password, the encrypted password will still appear as eight dots in the password field.

You can change the student's user name from this page by deleting it in the User Name field and entering a new user name. Click Save. The student's new user name or password is saved. (To cancel your changes, click Cancel.)

Resetting Your Forgotten Password

If you are a teacher or administrator and you have forgotten your password, click Forgot Password? on the login page.

forgot password link 2014.png

 

The Password Reset page opens, prompting you to enter your user name and school code. A password reset link will then be sent to you via email. Click the URL provided in the email message to go to the password reset page.

reset your password.png

On this page, enter and confirm your new password and click Submit Password.

Prompting Students or Parents to Reset Passwords

If you are a teacher or School Administrator, you can prompt students to reset their passwords by accessing your student list and selecting the students you want to direct to the Password Reset page. Then, from the Actions drop-down menu above the list of students, select Force Password Change.

force student password change by admin.png

 

You can also force students and parents to change their passwords by accessing your list of students, opting to edit a student’s profile, and checking the Force Password Reset: box for that student and/or the parent.

force password reset check box.png

You must to post a comment.
Last modified
10:02, 25 Apr 2017

Tags

Classifications

This page has no classifications.